Refund policy

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the country, ensuring that we provide the highest levels of responsiveness to you at all times.

Shipping

 We offer Free Shipping.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, quality check and packaging. All orders are sent to the fulfillment center for dispatch within 12 hours after the order is placed. 
  • Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination. The delivery usually takes about 3-7 business days.

    The above 2 steps may take longer than expected due to unforeseen circumstances.

Tracking

1. You should receive an email and SMS/Whatsapp within 2-5 business days that your order has been shipped.

2. Please click on the tracking number provided in the shipping confirmation email and SMS to track your orders.

Orders Changes & Cancellations

If you need to change your order (clothing size, shipping address, etc) or cancel your order, the request must be sent via email to care@strongsoul.in within 3 HOURS of placing your order.

After 3 hours, all orders are final, including those in which you entered the wrong shipping address - no refunds will be allowed as we have already processed and shipped your order to that address.

RETURN POLICY

1. Customers can return/exchange their order within 7 days of the order delivery.

2. All returns must be in unused condition with all original tags and packaging intact.

3. The product amount will be issued back as discount coupons/Store credit, once we have received the product and quality check is done.

4. Refund of shipping and COD charges are NOT applicable.

5. To self-ship your returns, raise a return request and once approved you can ship them to us, you are requested to pack the items securely to prevent any loss or damage during transit. For returns, we recommend you to do it through a reliable local courier service. Please share the shipping details on care@strongsoul.in with your Order ID mentioned.

6. Note: For replacement, kindly follow the return link in the site header menu. Please fill in all the correct details, if wrong/fake details are found we will cancel all refund/exchange requests.

7. Only the purchased amount will be refunded as a Coupon Code/store credit.

8. In case of manufacturing defects or quality issues, Customers are requested to share an image/video of the product received for verification purposes within 48 hours of the delivery. We can process a replacement or return only after the verification process is completed.

10. Plus sizes from 2XL and above are not eligible for a return/exchange as we custom make them on demand. Pattern Tees are eligible for size exchanges only. Face masks and neck gaiters are not eligible for returns/refunds due to safety and hygiene concerns. International orders are not eligible for returns/exchanges. 

10. Gift Card orders are delivered to your email address automatically and they are not refundable. 

11. Product once exchanged is not allowed for a return or exchange.

12. Do not accept a damaged/tampered packet there is a high chance of damage/theft during transit. Record a video and reject the delivery. Also, mention the same reason on delivery paper brought by the delivery guy. If you accept these type of packets we will not exchange/refund these types of packets.

13. Do not accept a packet with transparent tape. We will not exchange/refund these types of packets.

14. Please note that the product image may slightly differ from the actual product due to lighting during photography, individual device screen settings, and variations from the hand-printing process. No refunds will be provided for such variations.

REFUND POLICY

What are the terms and conditions for a refund?

1. You can ask for a refund or free replacement against any of your order within 7 days of its date of delivery, provided that the products are found to be defective or damaged. 

2. Already replaced/exchanged items are not eligible for a return or refund. 

3. All refunds will be credited or issued as store coupon codes which you can use for your future orders. Refund to the payment source is issued in the cases of any defects or lost in transit cases only.

4. For any other questions or queries regarding this, kindly write to us at care@strongsoul.in

How long the refund procedure takes?

1. The refund procedure will be initiated within 24-48 hours once we receive your product. Once initiated, the store coupon code will be provided within 24 hours which can be used to place new orders.

I haven't received my refund yet. What should I do?

1. We update our customers through emails once we initiated the refund procedure.

2. If our last email states that we have initiated the refund procedure, kindly wait for the process to complete.

3. For queries, you can write to us at care@strongsoul.in

*Return, refund & replacement requests must be sent within 7 days from the delivery date. All requests after this 7 day period will not be encouraged.

**We reserve the right to refuse any returns if we determine that the merchandise does not qualify for a return.

***Refunds & Exchanges are strictly not allowed on flash/clearance sale period or any special sale.

****Only store credit will be given in case of refunds.

Still have questions, concerns, or need to get in touch?

Reach us at care@strongsoul.in